Definition of Fair Use
The term "fair use" describes the fair and appropriate use of the resources made available. On a monthly average, our customers have a traffic consumption of 250 GB per month. But a higher traffic consumption is possible with us.
Based on the monthly average, we have limited the traffic consumption to max. 500 GB per month made for each service. Should your service exceed this value, we will contact you and discuss the further procedure with you.
Basically we charge you for every additional 100 GB of traffic. The fee for each additional 100 GB traffic volume is € 0.99.
Invoicing & Services
You will be informed 7 days, 3 days and one day before the shutdown and deletion of your service via your given primary e-mail address.
In addition, a corresponding invoice will be created on your account 7 days prior to expiry, so that you can extend your service at any time using our available payment methods.
What happens to my service if I don't pay it on time?
In principle, you are registered with us as a prepaid customer, which means that your services must be paid for before the service is provided so that you do not get into payment difficulties.
If the due date has been reached, our system will forward the deletion to the respective internal service. This process is automatic and cannot be stopped or reversed.
At the same time, your invoice will be canceled and your service will no longer be accessible. Please note that the deletion of the services cannot be undone. Should you need these services, you should contact us as soon as possible, so that we can maybe save the service.
Backup of the existing data on your service
In the event of an internal data loss due to technical complications, an up-to-date data archive is a real lifeline. With the help of external backups, lost data can be restored quickly and easily, without the need for professional service.
So that operations can be resumed as quickly as possible in the event of a data disaster, the topicality of the data plays an important role. Restoring, for example, is not particularly useful if the data archive is very out of date and therefore important information is missing.
It also makes sense to set up several archives on different storage media. For example, data should not only be backed up on a cloud server, but should also be stored on a physical medium such as an external hard drive or its own backup server. In this way, the security level can be doubled with little effort.
Your services and the associated data are also backed up by us, but combined in a large backup. Therefore, with our backups, it is not possible to restore individual small services, only a complete system.
It is therefore the customer's duty to back up his services and data at regular intervals. When a product is terminated or expired, the data is immediately removed from our systems.